Terms & Policies

Welcome to QACo Suites. To ensure the highest standards of safety, comfort, and coexistence for all our corporate guests, compliance with the following rules is mandatory during your stay.

  1. Arrival and Departure (Check-in / Check-out)
  • Check-in: Authorized from 3:00 PM onwards via our autonomous smart-lock system. Your access codes will be active strictly starting at this time.
  • Check-out: Must be completed before 11:00 AM. Late check-outs without prior authorization will incur additional fees to avoid disrupting our cleaning and maintenance schedules.
  1. Occupancy and Visitors
  • Overnight Capacity: A maximum of 2 overnight guests is permitted in the suite. Unregistered guests are not allowed to stay past 12:00 AM (Midnight).
  • Daytime Visitors: Casual daytime visitors (such as colleagues or family members) are welcome. However, they must strictly depart by 12:00 AM to respect the building’s quiet hours, and hosting large gatherings, meetings, or unauthorized events remains completely prohibited.
  1. Quiet Hours & Conduct
  • Quiet Hours: To respect the productivity and rest of neighboring executives, quiet hours are strictly enforced from 12:00 AM to 6:00 AM.
  • Events: Parties, social gatherings, or commercial events are strictly prohibited inside the suites and common areas.
  • Commercial Photography: Authorized on the property, provided it does not disturb the building’s operations or common area regulations.
  1. Maintenance, Penalties, and Fines
  • Smoke-Free Environment: Smoking or vaping of any substance is strictly prohibited inside the suite. Violating this policy will automatically generate a deep cleaning and sanitization charge of $100 USD.
  • Pest Prevention and Hygiene: Guests are responsible for disposing of food scraps in the designated bins. Failure to do so that results in insect or pest proliferation will generate a professional fumigation charge of $100 USD.
  • Pets: Allowed only under prior written agreement and authorization. Specific pet policies and potential deposits may apply.
  1. Before Your Departure (Check-out Checklist)

To facilitate a smooth departure, we kindly ask you to:

  1. Gather used towels and leave them in the bathroom.
  2. Place all garbage in the designated waste bins.
  3. Ensure all electronic appliances, lights, and AC/heating units are turned off.
  1. Short-Term Stays (Reservations under 28 nights)
  • Full Refund (100%): Guests are eligible for a full refund if the cancellation is requested at least 14 days prior to the scheduled check-in local time.
  • Partial Refund (50%): Cancellations made between 13 and 7 days prior to check-in will receive a 50% refund of the total booking amount.
  • No Refund: Cancellations made less than 7 days before the scheduled check-in, or no-shows, are entirely non-refundable.
  1. Mid-to-Long-Term Stays (Reservations of 28 nights or more)
  • Before Check-in: The first month’s payment is non-refundable if cancelled less than 14 days before arrival.

Early Departure (During the stay): If a corporate guest needs to terminate their extended stay ahead of schedule, a mandatory 30-day written notice is required. The guest will be responsible for paying the rent for the 30 days following the official notice date, after which the remaining balance of the lease will be released.

Last updated: June 2026

In compliance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), QACo Suites is responsible for the collection, use, and protection of your personal data.

1. Data We Collect

To process your corporate reservations, security clearances, and fiscal invoicing, we may collect:

  • Full Legal Name and official identification (Passport / ID).

  • Corporate or personal contact information (Email, Phone number).

  • Fiscal information for billing purposes (RFC, Tax ID, Fiscal Address).

  • Financial details strictly related to booking guarantees and payments.

2. Purpose of Data Processing

Your personal data will be used exclusively for the following necessary purposes:

  • Processing, validating, and securing your accommodation reservations.

  • Generating legal leasing documentation and official fiscal invoices (CFDI).

  • Managing smart-lock access controls and ensuring property security.

  • Communicating critical operational updates regarding your stay.

3. Data Transfers and Security

We implement strict administrative, technical, and physical security measures to protect your information. Your data will never be sold or shared with third parties for marketing purposes. Transfers will only occur when strictly required by law or authorized financial institutions to process payments.

4. ARCO Rights

You have the right to Access, Rectify, Cancel, or Oppose (ARCO Rights) the treatment of your personal data. To exercise these rights, you may submit a formal written request to our administration email.